Outsourcing & Managed Services

We work with clients to manage

• Internal and external business and reputational risks
• Emerging technologies and business models
• Global economic growth
• Competitive business environments
• Dynamic, complex, and technical agreements
• A mobile, distributed and ever-changing workforce

Balanced perspectives from multidisciplinary team

Our experience representing both vendors and purchasers helps us provide balanced and practical business-friendly solutions.

• Enterprise-wide counsel for public and private companies in business process and technology outsourcing
• Former senior in-house counsel (including as counsel in compliance and privacy roles)
• Compliance and regulatory teams across multiple industries to address general and client-specific regulatory issues
• Insights from internal investigations on behalf of the company and the Board

Our clients span industry sectors, from healthcare and Fintech to technology and business services

• Fortune 100 companies, start-ups and emerging technology companies
• Federal and state regulated companies
• Local, regional, and national financial institutions
• For-profit and not-for-profit healthcare institutions and vendors
• Vendors selling global technology and sourcing solutions
• Customers across industries purchasing technology and business process solutions being provided from domestic and multinational locations

Understanding existing and emerging solutions

Sourcing and procurement of business processes and technology is ever-changing. We work with our clients to implement strategic business and transaction structures that take into account emerging technologies, market intelligence, risk mitigation, and lasting value.

Our business and technology sourcing and procurement services help you to

• Assess risks − in connection with ongoing operations, acquisitions, and new service offerings and technology platforms
• Complete transactions − by setting information lifecycle governance systems
• Consider and address data protection and security – through assistance with audits and business agreements
• Design technology structures, policies, and practices
• Develop new products – including products that solve specific market needs
• Draft and negotiate SLAs – to define business expectations, help minimize risks, address data security and protection, describe termination and transition issues
• Implement training programs – designed to help your workforce transition to new business processes and technologies
• Prepare RFPs − and evaluate responses
• Stay compliant − with domestic and international laws governing privacy and security, as well as technology and data usage
• Structure products and partnerships − to keep your company current with market conditions related to emerging technology and growth opportunities

Following is a selected sampling of matters and is provided for informational purposes only. Past success does not indicate the likelihood of success in any future matter.

Information Technology Sourcing

• Represented auto OEM in comprehensive outsourcing of IT functions
• Represented large industrial company in technology relating to outsourcing of transportation logistics functions
• Represented global insurance brokerage outsourcing IT infrastructure and related services
• Represented various large entities in application maintenance and development
• Represented large OEM in outsourcing telecommunications services
• Represented manufacturing company in management of mainframes
• Represented company in software and hardware break/fix outsourcing
• Represented global OEM in outsourced telecom and broadband connectivity to vehicles
• Represented global company in connection with cross-functional services for comprehensive IT outsourcing agreement
• Represented global company in connection with application development for proprietary technologies
• Represented large company in outsourcing the management of its network and related services

Business Process Sourcing

• Represented large manufacturing company in outsourcing SAP services
• Represented company in outsourcing technology related to HR and accounting
• Represented large manufacturing company outsourcing help desk
• Represented utility company in outsourcing back office customer support services
• Represented large industrial company in outsourcing vehicle fleet maintenance
• Represented energy company in outsourcing contact center
• Represented company in outsourcing management of back office and call center services
• Represented manufacturing company in outsourcing security services
• Represented many companies across all industries outsourcing, insourcing, and/or offshoring e-discovery, records management, knowledge management, and managed security services
• Represent large company outsourcing procurement functions