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July 9, 2024

TruConnect Asking FCC to Approve Lifeline Certification

Broadband Breakfast

TruConnect, a company providing free mobile services to low-income customers through the Federal Communications Commission's (FCC) Lifeline program, faces challenges in continuing this service in several states due to a pending certification application submitted 11 years ago. The recent expiration of the Affordable Connectivity Program (ACP) funding has exacerbated the issue, leaving millions with higher internet service bills and forcing TruConnect to migrate customers to Lifeline plans where possible. TruConnect is urging the FCC to expedite the certification process to continue supporting nearly 18,000 former ACP subscribers in states where it currently lacks the necessary certification.

“(The delay) reveals an agency preference to limit Universal Service Fund expenditures on low-income consumers who qualify for and need Lifeline support to maintain a reliable monthly connection to essential communications services, including broadband," Washington D.C. Partner John Heitmann told the publication.

Read the full article here.