BTI Consulting Group has selected Nelson Mullins Riley & Scarborough LLP to its BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance. The firm has appeared on the list four consecutive years and overall in 11 of the past 12 years.

This year, Nelson Mullins is

• ranked by top legal decision makers as 74th out of 241 law firms for overall client service performance
• named by leading corporate counsel as “distinguished,” the third highest ranking, in offering customized solutions, advising on business needs, dealing with unexpected changes and anticipating client needs -- four of the 17 activities clients value most, consider most important, and have the most influence on hiring and rate decisions in driving superior client relationships, according to BTI.

Overall, BTI recognized Nelson Mullins in 14 of the 17 categories identified as essential to delivering superior client service and driving the best professional relationships. The firm is ranked in the top 15% of all law firms.

Nelson Mullins’ rankings in the categories:

• Among 18 law firms named Distinguished for Anticipates the Client’s Needs
• Among 20 law firms named Distinguished for Offering Customized Solutions
• Among 23 law firms named Distinguished for Advising on Business Issues
• Among 32 law firms named Distinguished for Deals with Unexpected Changes
• Among 41 law firms named Standout for Innovative Approach
• Among 61 law firms named Standout for Handles Problems
• Among 65 law firms named Standout for Unprompted Communication
• Among 70 law firms named Standout for Legal Skills
• Among 74 law firms named Standout for Meets Core Scope
• Among 85 law firms named Standout for Commitment to Help
• Among 86 law firms named Standout for Quality Products
• Among 69 law firms named Standout for Keeps Clients Informed

According to BTI, “distinguished client service performers are in the upper tiers of all law firms,” and standouts “…are those who are in a distinct group clients see as providing the superior levels of client service required to truly differentiate these Standout firms.”

Each year, BTI reaches out to a strategically designed group of top legal decision makers at large organizations with $700 million or more in revenue. BTI targets the decision makers in the industries who spend the most on legal affairs as well as thought leaders and innovative chief legal officers.

The survey also includes chief legal operating officers and business executives who hire and influence the selection and hiring of law firms, according to the organization. Learn about their methodology.

Established in 1897, Nelson Mullins is an Am Law 100 firm of more than 1,000 attorneys, policy advisors and professionals with 32 offices in 16 states and Washington, D.C. For more information on the firm, go to www.nelsonmullins.com.